Privacy policy

By using the Platform, or by completing registration, purchase, or even by browsing the Platform without registering, you acknowledge your full acceptance of all provisions of this document, and that you have full legal and Sharia capacity, in accordance with Article Ten of the Saudi Electronic Transactions System. If you do not agree to any part of these terms, you must not use the Platform.

This document has been prepared in accordance with the E-Commerce System issued by Royal Decree No. (M/126) dated 7/11/1440H, the Personal Data Protection System issued by Royal Decree No. (M/19) dated 9/2/1443H and amended by Royal Decree No. (M/148) dated 5/9/1444H and its Implementing Regulations issued by the Board of Directors of SDAIA Resolution No. (3/1445) dated 7/2/1445H, the Consumer Protection System, the Anti-Cybercrime System, the Electronic Transactions System, and other relevant systems in the Kingdom of Saudi Arabia. In the event of any conflict between any provision of this document and the provisions of any applicable system, the provisions of the applicable system shall prevail.

"Qader" is an electronic educational platform specialized in preparing students for the General Aptitude Test (GAT), the Scholastic Achievement Admission Test (SAAT), the STEP exam, Saudi Aramco admission tests (CPC/ITC), King Fahd University of Petroleum and Minerals (KFUPM) tests, and other standardized tests, by providing interactive content, practice tests, and intelligent performance analytics based on artificial intelligence technologies.

The following terms shall have the meanings ascribed to them below, unless the context otherwise requires:

* "Platform": The Qader educational platform available via the website (qader.vip) and any associated applications or versions on smart devices or computers, now or in the future, including any subdomains.

* "Store": The Qader store on the Salla platform (salla.sa/qader.sa) or any other official sales channel adopted by the Platform and announced through its official channels.

* "User" or "Subscriber" or "Consumer": Any natural person who uses the Platform, subscribes to it, or purchases a digital product from the Store for personal, educational, non-commercial purposes. This includes the unregistered visitor with respect to privacy provisions.

* "Subscription": Any paid digital package or service that grants the subscriber access to educational content for a specific period or with specific permissions as described in the package at the time of purchase.

* "Educational Content": All materials available on the Platform, including practice tests, educational videos, artificial intelligence tools, summaries, PDF files, study groups, "Study with Me" sessions, Explore videos, educational games, and any other content.

* "Activation": A subscription is considered activated upon the occurrence of any one of the following actions: (a) logging in to any section of the paid content, (b) starting to solve any test or exercise, even if not completed or answers not submitted, (c) viewing any part of an educational video, even for a few seconds, (d) using any artificial intelligence tool, including sending any query, (e) downloading, opening, or previewing any digital file, (f) participating in any study group, "Study with Me" session, or educational game, or (g) accessing any paid content page. Activation is proven by the Platform's electronic records (including server logs and access logs), which shall constitute conclusive evidence unless the user provides credible technical evidence to the contrary.

* "Technical Malfunction": Any fault in the Platform's systems or servers that completely prevents the subscriber from accessing paid content for a continuous period exceeding four (4) hours, provided it is exclusively from the Platform's side. It does not include partial interruption when most of the content remains available.

* "Official Channels": The approved email address and WhatsApp number published exclusively on the contact page of the Platform (qader.vip). No other means shall be considered an official channel.

* "Business Day": Any day from Sunday to Thursday, excluding official holidays and the Eid al-Fitr and Eid al-Adha holidays.

* "Purchase Date": The date and time of successful payment completion and issuance of the electronic invoice, according to Saudi Arabia time (UTC+3), regardless of the user's geographic location.

* "Personal Data": Any data relating to a specific natural person or that can be used to identify them, directly or indirectly.

* "Sensitive Data": Data relating to racial or ethnic origin, religious beliefs, health status, genetic data, or biometric data. The Platform does not collect any sensitive data.

* The user acknowledges that they possess the legal and Sharia capacity, or that they are at least eighteen (18) years of age.

* Individuals under the age of 18 are permitted to register and use the Platform with the consent of their guardian. Registration or purchase constitutes an acknowledgment of the guardian's consent and assumption of full responsibility. A minor cannot later claim that the purchase was made without their guardian's knowledge as an independent reason for a refund outside the specified conditions.

* Institutions or corporate entities are not permitted to register through individual accounts. Institutional contracts are subject to separate agreements negotiated directly with the Platform's management.

* In the event of violation of the eligibility condition, the user bears full consequences towards the Platform and third parties, and shall not be entitled to claim ineligibility to evade their financial obligations arising from their actual use of the Platform.

* The user is obligated to disclose truthful, accurate, up-to-date, and complete information about themselves upon registration (full name, mobile number, email address, academic stage), and update it immediately upon any changes.

* The user bears full responsibility for the confidentiality of their account and password. Any use through their account is attributed to them unless they immediately notify the Platform of a breach via the official channels. The user must change their password immediately upon suspecting any unauthorized access.

* The account is personal and linked to a single user only. Sharing account data or password, transferring, selling, lending, or renting the account in any way is not permitted.

* The Platform bears no responsibility for direct or indirect losses resulting from the user disclosing their account data or choosing a weak password.

* The Platform reserves the right to suspend, freeze, or cancel the account in the event of providing incorrect information or violating this agreement, without prejudice to the Platform's rights to claim compensation.

* The user has the right to request account deletion via the official channels. This entails: permanent loss of access to all content, no entitlement to any refund for the remaining period, and the commencement of the data retention period specified in the Privacy Policy before final destruction.

* The Platform reserves the right to delete inactive accounts that have not recorded any login for a period exceeding twenty-four (24) consecutive months, after sending a notice thirty (30) days prior to deletion via the registered email.

* The Platform relies on artificial intelligence technologies to personalize the learning experience. The user acknowledges that AI tools are assistive and not a substitute for personal study and effort, and that the recommendations provided (e.g., identifying weaknesses) are non-binding educational recommendations and may contain a margin of error.

* The Platform does not guarantee achieving a specific score on any actual test. It bears no responsibility for actual results or academic decisions based on the Platform's content (e.g., choosing a university or major based on the results of the Platform's practice tests).

* The Educational Content is prepared by the Platform for training and preparation purposes only, does not represent official tests, and does not necessarily reflect their difficulty level or actual content. Any reference to official test names (GAT, SAAT, STEP, etc.) is for descriptive purposes only.

* The Platform reserves the right to update, develop, and modify the Educational Content, including changing or removing specific tests, videos, or materials, to ensure content quality and keep pace with updates. This is not considered a breach as long as the basic type of subscribed service remains available.

* The Platform may offer additional services (live courses, workshops, special content) subject to additional terms announced upon their launch. The user's non-subscription to these additional services does not affect their basic subscription.

* The Platform and its services are provided "As Is" and with best possible effort. The Platform makes no express or implied warranties regarding the Platform being permanently free of technical errors or its compatibility with all devices and browsers.

The user agrees to the following:

* Use the Platform in accordance with public decency and applicable regulations in the Kingdom of Saudi Arabia.

* Use the content solely for personal, educational purposes, and not for any commercial or profit-making purpose (including: reselling content, providing private tutoring based on Platform content for a fee, or creating derived competitive content).

* Not copy, record, photograph, distribute, or republish any part of the content by any means (including: screen recording with any tool, capturing images or screenshots, text copying, using webpage saving tools, or printing except what is explicitly made available for printing).

* Not use automated tools, software, browser extensions, bots, scraping tools, video download tools, or any similar tools to access, copy, or download content in bulk or automatically.

* Not attempt to bypass technical restrictions, hack the Platform's systems, gain unauthorized access, or perform reverse engineering on any part of the Platform or its algorithms.

* Not use interactive spaces (study groups, comments) to post offensive, violating, discriminatory, misleading, advertising content, or content that infringes on others' rights or contains suspicious external links.

* Not impersonate another user, create fake or multiple accounts to circumvent the terms, or benefit unfairly from offers or the refund mechanism.

* Not share official test questions or answers (GAT, SAAT, Aramco, etc.) through the Platform or based on its content, as this violates the rights of the official entities owning these tests and may expose the user to legal accountability.

* Not use the Platform or its content to create or train artificial intelligence models or any other automated systems.

* The Platform has the right to automatically monitor usage patterns (concurrent login, automated patterns, content copying), in accordance with the Privacy Policy.

* In case of violation, the Platform takes a proportionate graduated action: (a) first warning with a 3-day grace period to rectify, or (b) temporary restriction with notice, or (c) permanent suspension in case of repetition or gross violations (e.g., selling the account, commercially distributing content, attempting to hack systems). The user is not entitled to any replacement or refund upon suspension due to a proven violation.

* The Platform reserves the right to bypass the warning stage and proceed directly to permanent suspension in cases of gross violations that cause immediate harm to the Platform or its users.

* In case of suspension due to unproven suspicion, the user has the right to submit a review request within fifteen (15) business days from the date of notification. The Platform is obligated to respond in writing within five (5) business days, stating the reasons. If the error is proven, the account is reactivated immediately with an extension equivalent to the entire suspension period.

* If the user is not convinced by the suspension decision — even after internal review — they may file a complaint with the Ministry of Commerce via the "Commercial Report" app or resort to the competent court.

All intellectual property rights to the Platform, its content, designs, logos, trade name, artificial intelligence algorithms, and educational databases are fully and exclusively owned by Qader Platform, whether registered or unregistered, and whether existing before or after the Platform's launch.

* The user is granted a personal, limited, non-transferable, non-exclusive, revocable license to use the content solely for personal study purposes. This license terminates upon the end of the subscription or account suspension, and does not constitute a transfer of any ownership rights.

* Any infringement of intellectual property rights entitles the Platform to: immediately suspend the account, claim compensation for all direct and indirect damages, and refer the matter to the competent authorities in accordance with the Copyright Protection System and the Anti-Cybercrime System (which stipulates penalties including imprisonment and fines).

* The Platform does not claim ownership of any official test. Test names and entities (Education and Training Evaluation Commission, Aramco, KFUPM) are trademarks of their respective owners and are used on the Platform for descriptive purposes only.

* Prices are displayed in Saudi Riyals inclusive of Value Added Tax (if applicable) unless explicitly stated otherwise next to the price.

* Payment is made through the methods available on the Store. The Platform does not accept cash payments or direct bank transfers unless officially announced.

* The Platform reserves the right to modify prices without affecting existing subscriptions at the time of modification. The new price applies to subsequent purchases and renewals.

* The Platform is obligated to issue an electronic invoice for each purchase in accordance with the requirements of the Zakat, Tax and Customs Authority (ZATCA) and the e-invoicing system.

* Promotional offers and discount codes are temporary, limited, and subject to their announced terms. Combining more than one offer or discount code is not permitted unless explicitly stated otherwise. The Platform reserves the right to cancel any order placed using an unauthorized discount code or one obtained unlawfully.

* In case of payment failure or a charge error, the user must contact via official channels within seven (7) business days. The Platform will review the case and respond within five (5) business days.

All replacement and refund processes are subject to the detailed replacement and refund policy published on the Store (salla.sa/qader.sa), which forms an integral part of this document. Below is a summary of the main provisions:

* Replacement or refund is available within seven (7) days from the Purchase Date, provided the subscription has not been activated according to the Activation definition above.

* No replacement or refund is available after the subscription is activated, based on Article (13), Paragraph (2/b) of the E-Commerce System.

* Downgrade replacement is not permitted. Replacement is allowed only once, and the new subscription is final.

* Refunds are processed using the same payment method within fourteen (14) business days from approval.

* In case of a confirmed Technical Malfunction from the Platform's side that is not resolved within five (5) business days, the subscriber has the right to: extension, replacement, or full refund (option at the subscriber's discretion).

* For the full policy, including refund exceptions, application procedure, and technical defect cases, please visit the "Replacement and Refund Policy" page on the Store.

* The Platform is not liable for: scores on actual tests, academic or professional decisions based on Platform content, indirect, consequential, or incidental losses, loss of opportunity, acts of third parties (payment gateways, internet providers), or force majeure events.

* The Platform's total liability for any claim shall not exceed the value of the fee actually paid for the subscription in dispute during the twelve (12) months preceding the claim.

* The user acknowledges that the aforementioned liability limits reflect the fair allocation of risk between the parties and constitute an essential part of this agreement, and that subscription prices were set based on this allocation.

* The Platform is not liable for delays or non-performance resulting from circumstances beyond its reasonable control (natural disasters, epidemics, governmental decisions, widespread internet outages, large-scale cyberattacks, international sanctions or embargoes affecting service providers).

* The Platform will notify users of any force majeure event affecting the service within a reasonable period after becoming aware of it, stating the expected impact and estimated duration.

* If the force majeure continues for more than thirty (30) consecutive days and completely prevents access, the subscriber has the right to: extend the subscription by a period equivalent to the interruption period, or terminate the contract and obtain a refund for the remaining unused period proportionally.

* Official communication is conducted via the registered email and/or registered mobile number and/or Platform notifications. All notices sent electronically are considered written correspondence and self-standing evidence.

* Correspondence via social media (Twitter/X, Instagram, TikTok, Snapchat) is not accepted as official communication, and its date will not be considered for deadline purposes.

* The user is obligated to maintain a valid and active email address and mobile number. Notices sent to the registered data are considered delivered even if the user does not view them due to their failure to update their data.

* The Platform has the right to amend this document, with notice of material amendments via email and/or prominent notice at least seven (7) days prior to their effective date.

* Amendments do not apply retroactively to existing subscriptions.

* Amendments requiring new consent (new processing purposes, new third parties) will only take effect after obtaining such consent.

* Continued use after the effective date of non-material amendments constitutes implied acceptance.

* Previous versions are retained with their effective dates and may be accessed upon request.

* This document is governed by the laws of the Kingdom of Saudi Arabia. In the event of conflict with the law, the law shall prevail.

* The parties shall seek an amicable resolution within thirty (30) days. If not resolved, the courts in Qatif City, Kingdom of Saudi Arabia, shall have exclusive jurisdiction.

* The user has the right to file a complaint with: (a) Ministry of Commerce: via the "Commercial Report" app or number (1900) — for commercial complaints. (b) SDAIA: via its electronic portal — for data protection complaints. (c) The competent court.

* The Arabic language is the authoritative and binding language. In case of conflict with any translation, the Arabic text shall prevail.

* The invalidity of any provision shall not affect the other provisions; it shall be replaced with a valid provision that achieves the closest intent.

* Waiver of a right on any occasion shall not constitute a future waiver.

* This document, together with the Replacement and Refund Policy on the Store, constitutes the entire agreement and supersedes any prior understandings, oral or written.

* This document does not prejudice consumer rights guaranteed under Saudi regulations.

* This document may only be revoked by a decision of the Platform's management published via the official channels.

* Both parties agree to act in a manner consistent with Sharia rules and applicable systems.

* For communication: Official channels on the Platform's contact page (qader.vip).